The relationship between a contractor and the client is a vital aspect of any contracting company. Strong relationships lead to repeat work, referrals, and word of mouth marketing which are vital components of the success of a contracting company.
Communication and trust are the two most important factors in a successful contractor-client relationship. This can be accomplished by establishing a single point of contact right from the beginning by agreeing on the manner and frequency of communications, and addressing any potential issues to your client prior to the time.
It is also the duty of contractors to help their clients through the construction process as far as they can, giving advice and alternatives when necessary. This could include providing advice on the constructionability of architectural drawings and the choice of subcontractors or discussing how changes might impact the project schedule costs or the quality of delivery.
Another important factor in building an effective contractor-client relationship is transparency. This is done by being transparent about every aspect of your business, from explaining different construction procedures and pricing to equipment specifications and compliance with the law. This allows the client to trust your knowledge and trust your ability from the beginning.
Establishing a strong contractor-client relationship requires time and effort, but in the long run it will pay for itself in loyalty and more work. If you’re looking for a software solution that will help you build strong relationships between contractors and clients, you can try Tradify for free for 14 days!